FAQs
Last updated: March 11, 2025
Welcome to renewTRT! If you have any questions while shopping, please check out our FAQs below. If you need further assistance, feel free to contact our customer service team.
Orders
Q: How do I place an order?
A: You can browse our website, select your favorite items, add them to your cart, and complete the checkout process.
Q: Can I modify or cancel my order after placing it?
A: If your order has not been shipped yet, we can assist you in modifying or cancelling it. Please contact our customer service team as soon as possible.
Q: How can I check my order status?
A: You can check your order status on the "My Account" page or track it using the link provided in the order confirmation email.
Shipping & Delivery
Q: Do you offer free gift wrapping?
A: Yes! We provide complimentary gift wrapping for all orders. Simply note the "gift wrapping" at checkout.
Q: Where do you ship to?
A: We currently ship within Canada and the United States.
Q: How much does shipping cost?
A: We offer a flat shipping rate of $8. Orders over $69 qualify for free shipping.
Q: Do you offer delivery services?
A: We currently only provide delivery services within Toronto. Orders over $69 for free delivery, under $69 shipping rates are calculated at checkout based on your location. Ready within 1-2 days.
Q: How long will it take to receive my order?
A: Orders are processed within 1-2 business days, typically delivered within 2-8 business days, depending on your location.
Q: How can I track my package?
A: Once your order has been shipped, we will provide a tracking number. You can track your package on the courier's website or through our order tracking page.
Returns & Exchanges
Q: Can I return or exchange an item?
A: We currently do not accept returns or exchanges for change of mind. Please review your order carefully before purchasing. Please refer to our Return & Refund Policy page for details.
Q: What if my item arrives damaged?
A: If your order is damaged during shipping, please contact us within 48 hours with your order number and clear photos of the damaged item and packaging. We will arrange a full refund to your original payment method.
Payment Methods
Q: What payment methods do you accept?
A: We accept credit cards (Visa, MasterCard), PayPal, Apple Pay, and other payment options.
Q: I didn’t receive a confirmation email after payment. What should I do?
A: Please check your spam folder first. If you still haven’t received it, contact our customer support team, and we will verify your order.
Contact Us
If your question is not listed here, please reach out to us via the following channels:
Email: support@renewtrt.ca
Social Media: renewtrt (WeChat)
Live Chat: Monday - Sunday, 9:00 AM - 11:00 PM (EST)
Thank you for your support, and happy shopping!